• Fri. Apr 3rd, 2026

SHA Shocker: 91,000 Claims Rejected Over Missing Documents as System Gaps Hit Millions of Kenyans

ByEditor

Feb 13, 2026 #Kenyan
Social health authority (SHA) building, Nairobi in this picture taken on October 6, 2024. Lucy Wanjiru | Nation
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Kenya’s ambitious health financing reforms are facing fresh scrutiny after a new Social Health Assurance (SHA) report revealed that tens of thousands of medical claims are being rejected—largely due to missing paperwork and administrative lapses.

The report, presented at the 29th Ordinary Session of the Intergovernmental Budget and Economic Council (IBEC), paints a troubling picture of systemic bottlenecks even as the programme continues to expand its reach nationwide.
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