ADVERT 
ADVERThttps://youtu.be/Sny2O4mVqxU?feature=sharedSafaricom PLC has appointed Boniface Mungania as its new Chief Financial Services Officer, effective November 1, 2026, following the receipt of all requisite regulatory approvals.
Mungania, a seasoned executive with nearly two decades of experience within the telecommunications giant, will report directly to the Chief Executive Officer, taking charge of one of Safaricom’s most strategic and rapidly evolving business functions.
His appointment marks another significant milestone in a career that began at Safaricom in 2007 as a Customer Care Representative, offering a compelling account of professional growth from the frontline of customer service to the top echelons of corporate leadership.
Over the years, Mungania has held several influential positions within the organisation, including Senior Manager, M-PESA Business Development; Head of M-PESA Products and Services Development; and Payments Tribe Lead. He also served as a Mobile Financial Services Consultant at Vodafone Qatar before taking up his most recent position as Director of Public Sector Digital Transformation.
His extensive experience across financial services, digital transformation, customer care and business development is expected to provide valuable institutional knowledge and strategic leadership as Safaricom continues expanding its financial services ecosystem.
ADVERTMungania has been instrumental in developing and scaling innovations that have fundamentally changed how millions of customers transact, save and access financial services through digital platforms.
He has also championed agile working approaches, helping strengthen innovation, operational efficiency and customer-focused service delivery across the business.
In his most recent assignment, Mungania spearheaded several nationwide digital transformation initiatives that have contributed to strengthening Kenya’s digital infrastructure across critical sectors, including agriculture, healthcare, micro, small and medium enterprises (MSMEs), and public finance.
His leadership also supported the development and advancement of essential digital utilities, including application programming interfaces (APIs), digital identity solutions and national payment systems, which are increasingly central to Kenya’s digital economy.
His contribution to national development and institutional transformation has earned him several accolades, notably the prestigious Order of the Grand Warrior (OGW), recognising his role in spearheading transformative national programmes.
Academically, Mungania holds a Bachelor of Science degree and is pursuing a Master of Science in Entrepreneurship at Jomo Kenyatta University of Agriculture and Technology (JKUAT).
His elevation comes at a time when digital financial services remain central to Safaricom’s growth strategy, with M-PESA continuing to play a transformative role in financial inclusion, digital payments and the broader evolution of Kenya’s economy.
By appointing an executive who has risen through its own ranks and understands its operations, customers and technological ambitions, Safaricom is banking on experience, institutional continuity and innovation to drive its next phase of financial services growth.
The company has congratulated Mungania on his appointment and wished him success as he assumes leadership of the financial services function.
